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- Go to https://mediaarea.net/MediaInfoOnline
- Choose your video by clicking on "Choose File"
- All of the Media Info will be displayed on the page, please check the format and video codec
As you can see, the following media info show that the video is in .mp4 format but with HEVC video codec. so Video JS could not display the video.
- If you uploaded your video on Confluence page, and it could not play using Video JS Macro, please convert your video into .mp4 with h.264 video codec.
You can convert the video online, or using standalone software. Here's are some of the recommend tools you can use:Convert video format online
Steps to convert video files to MP4 h.264 using Online video converter
https://video-converter.com/tw/
Convert video format using standalone software
Steps to convert H.264 Files to MP4 using VLC Media Player
VLC Media Player
https://www.videolan.org/vlc/
Step 1: Open the file conversion interface. From VLC’s “Media” menu, select the “Convert/Save…” option.
Step 2: Add an H.264 video file for conversion. With the “File” tab selected, click on the “Add…” button, import the source video file, and then hit the “Convert/Save” button.
Step 3: Adjust the necessary output options and convert. Select an MP4 preset from the “Profile” section, hit the “Browse” button to configure where to save the output MP4 file (ensure to have .mp4 as the file extension), and finally hit the “Start” button.
Steps to convert H.264 Files to MP4 using Format Factory
Format Factory
http://www.pcfreetime.com/formatfactory/index.php?language=en
Step 1: Select → MP4
Step 2: Click "Output Setting"
Step 3: On the Video Encode row, select AVC(H264)
Step 4: Click "OK" to confirm setting
Step 5: After adding your files, click "OK" to confirm
Step 6: Click "Start" to start the conversion on all your added videos
Step 7: When the conversion in finishedis completed, click on the explorer icon to access your video in folder
Step 8: This is the converted video, please upload this video to Confluence instead
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